Stratum Remit Support
Need help with the app? We're here for you.
Get in Touch
In-App Chat
Available 24/7 via our AI assistant
Open the app to chatWe typically respond to emails within 24 hours.
Common App Issues
App crashes or won’t open
Force-close the app, then reopen it. If the issue persists, update to the latest version from your app store and restart your device.
Transfer stuck or pending
Most transfers complete within minutes. If yours has been pending for more than 30 minutes, check your internet connection and ensure your payment method was charged. Contact support if the issue continues.
Identity verification failed
Make sure your ID photo is clear and well-lit, with no glare or blur. Your name must match exactly what’s on your government-issued ID. You can retry verification from your profile settings.
Can’t log in
Use the "Forgot Password" link on the login screen to reset your password. If you’re locked out, contact support with the email address associated with your account.
Exchange rate questions
Our exchange rates update in real time and are shown before you confirm any transfer. The rate you see at confirmation is the rate you get — no hidden markups.
Report a Bug
Found something not working right? Help us fix it by sending a bug report. Please include:
- •Your device model (e.g. iPhone 15, Samsung Galaxy S24)
- •Operating system version (e.g. iOS 18, Android 15)
- •App version (found in Settings > About)
- •A description of what happened
Helpful Links
Legal & Company Information
Orokii Inc., d/b/a Stratum Remit
East Brunswick, NJ, USA
NMLS #2116903